Who we are
This policy describes how Erratum Solutions (Erratum Solutions), operating from the UAE and India, handles personal data on our public website at https://www.erratums.com.
Registered entities: Erratum Solutions FZCO (UAE); Erratum Solutions Pvt Ltd (India). For privacy questions or requests, contact us using the details at the end of this policy.
This policy does not cover client projects, signed statements of work, or offline agreements. Those engagements are governed by separate contracts and data processing terms agreed with you.
What we collect
Depending on how you use the site, we may process:
- Contact details you submit (name, email, phone, company, message content) via our contact form or email.
- Newsletter email address if you subscribe.
- Mobile number and one-time passcode data when you verify access to Erratum AI tools or the site chat (WhatsApp OTP).
- Chat and tool inputs you choose to send (questions, wizard answers, follow-up messages) to run our AI assistants.
- Technical data such as IP address, browser type, device type, referring URL, and timestamps in server logs.
- Cookie and similar technologies data as described below.
We do not ask you to create a password-based account on this marketing site. Verification for AI tools uses your phone number and a time-limited code.
How we use your information
- Respond to inquiries, project discussions, and support requests.
- Send newsletters or service updates you have opted into (you can unsubscribe at any time).
- Operate, secure, and improve the website and our free AI tools.
- Verify identity for fair use of WhatsApp-gated tools and reduce abuse.
- Generate AI-assisted responses, estimates, and reports based on the inputs you provide.
- Meet legal obligations and protect our rights where required.
Legal bases (where GDPR applies)
If European data protection law applies to you, we rely on one or more of: consent (for example newsletter or optional cookies), contract or pre-contract steps (responding to your inquiry), legitimate interests (site security, analytics, improving services), and legal obligation.
AI tools and third-party services
Our free AI tools and Erratum AI chat send your messages to configured AI and infrastructure providers to produce responses. Outputs are generated automatically and may be inaccurate. Do not submit passwords, payment card numbers, or highly sensitive personal data you are not comfortable processing in this way.
WhatsApp verification is delivered through our messaging provider and related APIs. Phone numbers and verification status are processed to confirm you control the number you enter.
The site is hosted on modern cloud infrastructure. Logs and backups may be stored in regions used by our hosting and email providers.
Retention
We keep information only as long as needed for the purposes above, unless a longer period is required by law. Inquiry and project correspondence is typically retained while we work with you and for a reasonable period afterward. Server logs are rotated on a schedule appropriate for security and troubleshooting. You may ask us to delete information where we have no overriding reason to keep it.
Sharing
We do not sell your personal information. We share data with service providers who help us run the website, deliver email, host infrastructure, verify WhatsApp OTP, or power AI features, under contracts that require them to protect the data. We may disclose information if required by law or to protect the rights and safety ofErratum Solutions, our users, or others.
Cookies and similar technologies
We use cookies and local storage where needed for core site function, preferences, and understanding how visitors use pages (for example aggregated analytics). You can control cookies through your browser settings. Blocking some cookies may affect sign-in or tool features.
Security
We use reasonable technical and organizational measures (HTTPS, access controls, provider security features) to protect data. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, withdraw consent, or request portability. California residents may have additional rights under applicable US state privacy laws. We will respond to verified requests within the timeframes required by law.
Email connect@erratums.com or use our contact page.
Children
Our services are not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided data on our site, contact us and we will take steps to delete it.
International transfers
Because we work across the UAE, India, and global cloud providers, your data may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Material changes will be posted on this page. Continued use of the site after changes means you accept the updated policy.
See also our Terms & Conditions.
Contact
For privacy requests or questions about this policy:
Email connect@erratums.com or use our contact page.